Shipping & returns

Shipping & Delivery

UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Spanish warehouse. All orders are processed automatically and we are unable to expedite or delay shipping times.

GENERAL DELIVERY TIME: 3-5 working days.

SPAIN: Free

*EU:  Free

*United Kingdom: 25€

*Unfortunately, Switzerland will not be able to receive any orders due to customs regulations.

Returns & Replacements

You can request a return for any product within 14 days from the delivery date. Returns must be shipped back to our showroom within 14 days of receipt of product. Purchaser is responsible for returning goods using a trackable method. All costs associated with returns are assumed by the purchaser. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. When your return has been checked by our quality control team and accepted, your refund will be issued to the original payment method used and you will receive a confirmation e-mail.

Refunds

We usually process returns within 3 business days of their arrival at our warehouse. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail.

The time needed to process your refund may vary based on the payment method used:

 Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation e-mail.

Tax information

Purchasing on TISSA FONTANEDA is reserved for end consumers. Our prices are inclusive of VAT. For each order a TISSA FONTANEDA invoice will be included. The document will be sent as an attachment in the shipping confirmation e-mail. Please note that once the order has been confirmed there is no way to modify the details you have entered and it is not possible to issue a new invoice.